Inbound

TCN Inbound enables clients to create automated script responses tied to any proprietary phone number. When a customer calls that phone number the automated message begins to play, providing the customer with any number of options or simple information.

The TCN Inbound component integrates the TCN comparative advantages that exist in TCN outbound technology. Connections between call agent and customer are still completed in less than one second. Agents taking inbound calls can receive identifying information about the customer calling in. Customer caller ID is also passed to the agent. Inbound calls can be routed using skills-based routing, decision blocking, and custom logic to direct customers to the appropriate call agents and to vary the customer experience depending upon criteria like time of day.

Customer self-cure is also available via TCN Inbound. Customers can be directed to URLs, automated payment systems, or mailing addresses. Additionally, client information can be captured and stored for processing, enabling payment capture and sophisticated interactive campaigns.