St. George, UT—TCN Inc. announced today the release of its Manual Dialing component to its Agent Gateway automated dialing campaigns.
Although technology often liberates and empowers, it can concomitantly restrict. Take, for example, call agents logged in to an automated inbound-outbound call campaign. A promising interaction with a customer ends abruptly when that customer loses cell phone reception. The technological wonder that enabled the call agent to contact the customer in the first place now inhibits a follow-up: logged in to a campaign, the call agent cannot manually dial the customer’s cell phone number. Continue Reading »
St. George, UT—TCN Inc. released its Preview Dialing functionality customized for the business-to-business (commercial) vertical. Now, companies that need to contact other businesses, rather than consumers, can also utilize TCN’s Virtual Call Center technologies to collect commercial debt, make sales and marketing calls, and contact business customers. Continue Reading »
St. George, UT—TCN Inc. has announced that it will adhere to the “cloud technology” philosophy even in the foreboding realm of legal agreements: Clients can opt for completely on-demand contracts that do not contain minimum usages or expenditures and that do not require a year commitment. Continue Reading »
St. George, UT—TCN Inc. announced today the details of its customer service plan, unveiled as part of TCN’s renewed commitment to raising the customer service bar in the cloud call center technology space.
In today’s crowded marketplace, shaving off costs to remain competitive often translates into skimping on customer service. Robots answer phones; if after gritty persistence a customer manages to track down a human, he or she is typically located on a different continent; and customer service agents often have little idea of who the customer is, what their business entails, or how to troubleshoot quickly and efficiently customer concerns. Continue Reading »
St. George, UT—TCN Inc. announced today the release of its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call. This functionality improves the quality of the agent-customer interaction and a call center’s ability to comply with all state and federal laws.
TCN’s clients use its on-demand cloud-based virtual call center technology to contact customers for a variety of reasons. Continue Reading »
St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software. Continue Reading »
Debt$Net presents an exclusive look at the hosted collections dialing technology of TCN.
Register now for the free webinar here.
Date: August 17th
Time: 11am PST / 2pm EST
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MUNCIE, IND, JULY 12, 2011—New cloud-based telephony services streamlined expressly for Ontario Systems accounts receivable software will be offered through a partnership announced today by Ontario Systems and TCN Broadcasting. The new services will be marketed as GCFlex, and will complement the company’s Guaranteed Contacts™ premise-dialer products. Continue Reading »
TCN Inc. today announced the release of its intelligent skills-based routing that again pushes the envelope of virtual call center technology development. In any call-center environment, matching the right agent to the right customer is crucial. Nowhere is this matching as imperative as in the credit and collections industry. High-scored accounts must get to the best collectors. Spanish speakers must connect with Spanish speakers. Agent skills must be matched to customer needs.
Problematically, call centers have had to function in a world of trade-offs: more detailed and complex skills inevitably increased customer wait time. In turn, this led to more abandoned calls and missed opportunities.
Now agencies can have their cake and eat it too. And one slice can be black forest, while the next can be angel food.
TCN has revolutionized the way skills are matched on the back-end, drastically improving connection times. Continue Reading »
Running a nimble and innovative technology company can be a lot like caring for a gaggle of growing children: one must constantly buy new clothes to accommodate gangly and growing limbs. In this analogy, the clothes are a company’s website.
The analogy holds: like clothes, a website should accurately portray its owner’s personality. It should pay proper respect to the prevailing styles. And it should keep up with all the physical and intangible changes since the last round of “shopping.” Continue Reading »
