Surveys

You or your client need to conduct complicated, layered surveys to gauge customer satisfaction. Perhaps you want to get feedback or input from existing customers to guide future development and business decisions. Conducting such surveys is typically cost prohibitive…or is simply a roll of the dice.

You could pay thousands to hire call staff and to purchase equipment for when these calls are necessary…and continue paying thousands even when there is no longer a need. Or you could pay thousands to outsource the calls…Or you could pay pennies for only successful contacts and for nothing more. No technology purchases, no equipment costs, no increase in payroll…TCN has a solution for you.

If you have an internet connection and your customers have phones, then you’re ready to go. Just enter the phone numbers and any other necessary information about your customers (or upload an excel spreadsheet) to your unique TCN account on the internet, record the message you want to send your customers through your phone and save it on your TCN account, and schedule the calls to be made! TCN’s computerized call engines can get through large lists in a matter of minutes – and it will only cost you pennies per contact!

There are nearly unlimited options for contacting customers. TCN can professionally record each segment of your survey based upon your scripts; customers can even link back into your center by hitting a number key. Results are reported in real time. Again, you won’t be charged a penny for unsuccessful calls. Technology is no longer the limit…the limit is now your imagination.

Additionally, TCN offers a Virtual Call Center suite that provides predictive dialing, blended inbound/outbound campaigns, and Agent Gateway – enabling clients large and small to access world-class technology via a simple web site and secure log in.

Call us today for a free, no obligation demonstration. We’re so confident that you’ll like it so much once you try it, we’ll even give you free testing minutes.