Customer Service

It’s time for your customer to come in for an oil change. Because of bad weather, several flights will be canceled. You want to survey thousands of customers about their satisfaction with your service.

You could pay thousands to hire call staff and to purchase equipment for when these calls are necessary…and continue paying thousands even when there is no longer a need. Or you could pay thousands to outsource the calls…Or you could pay pennies for only successful contacts and for nothing more. No technology purchases, no equipment costs, no increase in payroll…TCN has a solution for you.

If you have an internet connection and your customers have phones, then you’re ready to go. Just enter the phone numbers and any other necessary information about your customers (or upload an excel spreadsheet) to your unique TCN account on the internet, record the message you want to send your customers through your phone and save it on your TCN account, and schedule the calls to be made! TCN’s computerized call engines can get through large lists in a matter of minutes – and it will only cost you pennies per contact!

There are nearly unlimited options for contacting customers. TCN can record professional messages for you based upon your scripts; customers can link back into your call center by hitting a number key; TCN can create complicated, layered surveys and report the results back to you in real time. Technology is no longer the limit…the limit is now your imagination.

Additionally, TCN offers a Virtual Call Center suite that provides predictive dialing, blended inbound/outbound campaigns, and Agent Gateway – enabling clients large and small to access world-class technology via a simple web site and secure log in.

Call us today for a free, no obligation demonstration. We’re so confident that you’ll like it so much once you try it, we’ll even give you free testing minutes.