Case Study #1
A large collection agency was experiencing substantial growth and no longer had the outbound call capacity to meet required debtor contacts.
Typical Solution:
- Limit growth.
- Purchase an additional dialer with enough capacity to contact all debtors requiring large capital outlay.
- Hire additional staff.
TCN Solution:
- Implement TCN's web based dialer/voice broadcasting software to fill capacity gap
- No up-front costs.
- No monthly residual fees or charges.
- Low per-minute pricing based on volume usages.
Results:
- Unlimited capacity allowed agency the capacity to make virtually unlimited daily contact (sometimes as many as 150,000 per day).
- Saved the collection agency approximately $500,000 in up front costs.
- Avoided large capital expenditure.
Case Study #2
Large collection agency with over 400 collectors and multiple locations wanted to implement an outbound dialer solution that would allow them to deliver automated messages to answering machines and live debtors. In addition to delivering these messages, the agency wanted to give the debtor the option of direct connecting to a collector in any of their multiple agency locations, a function they were not able to get their dialer to do.
Typical Solution:
- Purchase a dialer with the necessary functionality to enable the agency to direct connect multiple debtors to multiple agency locations. This solution would require an enormous capital outlay.
- Hire additional staff.
- Set up a new verification and transfer department to verify right party and then transfer to collector.
TCN Solution:
- Implement TCN's web based dialer/voice broadcasting software and enable TCN's direct connect feature.
- No additional charges to implement this feature.
- Works seamlessly with all dialer, inbound PBX and call distribution systems.
- Allows debtors to connect back to collectors located at multiple agency locations.
Results:
- Agency was able to save hundreds of thousands of dollars in up front capital expenditures.
- With the debtors opting in to speak to collectors, right party contact rates increased by 300% making the collectors much more effective.
- Collection agency was able to monitor connect backs throughout all of their locations.
- Collection agency was able to use TCN's solution instead of setting up an entirely new department just to verify right party.
- As a result of sending out the broadcast and monitoring payment over 7 days, collection agency was able to realize a 22 times return on investment.