Case Study #1
TCN Instantly Improves Client’s Capacity
Problem:
A large collection agency was experiencing substantial growth and no longer had the outbound call capacity to meet required debtor contacts.
Typical Solution:
- Limit growth.
- Purchase an additional dialer to increase capacity, requiring large capital outlay.
- Hire additional staff.
TCN Solution:
- Implement TCN's web based dialer/voice broadcasting software to fill capacity gap.
- No up-front costs.
- No monthly residual fees or charges.
- Low per-minute pricing based on volume usages.
Results:
- Limitations on agency growth were removed. TCN’s unlimited capacity allowed the agency to make virtually unlimited daily contact (as many as 150,000 calls per day).
- The agency saved approximately $500,000 in up-front costs by avoiding large capital and personnel expenditures.
Case Study #2
TCN Fills a Functionality Gap
Problem:
A Large collection agency with over 400 collectors in multiple locations wanted to implement an outbound dialer solution that would allow them to deliver automated messages to answering machines and live debtors. In addition to delivering these messages, the agency wanted to give the debtor the option of connecting directly to a collector in any of their multiple agency locations: a function their dialer was incapable of.
Typical Solutions:
- Purchase a dialer capable of directly connecting multiple debtors to multiple agency location, requiring an enormous capital outlay.
- Set up a new verification and transfer department to verify right party and to then transfer to a collector.
- Hire additional staff.
TCN Solution:
- Implement TCN’s web-based voice broadcasting dialer and enable TCN’s direct-connect feature.
- No additional charge for direct connect.
- Works seamlessly with all dialer, inbound PBX and call distribution systems.
- Allows debtors to connect to collectors at multiple agency locations with the touch of a key.
Results:
- Right party contact increased by 300% as a result of debtors opting to speak with a collector. Collection agency could monitor connect backs at all of their locations and real-time reports of call results.
- The agency saved approximately $500,000 in up-front costs by avoiding large capital and personnel expenditures – creating a new department was unnecessary.
- 22 times ROI as a result of sending out the broadcast and monitoring payment over 7 days.